Bakers Journal

Positive workplace culture, strong business

July 5, 2018
By Bakers Journal

Shanna Munro, president and CEO of Restaurants Canada (Image courtesy of Restaurants Canada) Image courtesy of Restaurants Canada

In the wake of the Hardie sexual misconduct scandal and the #MeToo movement, people in the food industry need to learn how to foster a positive workplace culture to strengthen their business.

Restaurants Canada and Centennial College have spent more than a year in partnership to develop a guide to help foodservice employers foster a better and more respectful work environment, which in turn, strengthens Canada’s food industry as a whole.

Studies show inclusivity is linked to lower staff turnover and higher sales. These are the ingredients restaurateurs need to ensure their businesses survive and thrive.

The guide, entitled “How to Create a Positive and Inclusive Workplace,” will help operators recognize opportunities within their organizations to make positive change, with practical tips and best-in-class examples from some of the industry’s leaders. Available to the 30,000 members of Restaurants Canada, the guide is a tool in the creation of workplace practices and culture to support diverse employee groups.


“Creating a positive and inclusive workplace isn’t just the right thing,” said Shanna Munro, president and CEO of Restaurants Canada in a press release. “It creates a culture of trust, transparency and establishes a positive and engaging workplace, which is a great way to attract and retain talent. In today’s market, positive word of mouth is crucial to business growth and success.”

By learning about regulations, laws and best practices for their employees, foodservice owners and operators can create work environments that can lead to enhanced employee engagement and retention, increased innovation, and better quality talent, to list some of the benefits of happier staff.

The guide will be complemented by a webinar delivered on Wednesday, July 11 at 2 pm EST in collaboration with Restaurants Canada and featuring Cyrus Cooper, Professor of Restaurant Management at Centennial College. This webinar will provide an overview of the principles and practices contained within the guide. Restaurants Canada will also be hosting in-class sessions in the fall.

The guide was collaboratively developed between Centennial College’s Centre for Global Citizenship, Education and Inclusion and the School of Hospitality, Tourism and Culinary Arts, in partnership with Restaurants Canada. Restaurants Canada members can access the full guide at the following link:

Those interested in applying can visit:

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