Dealing with deposits

There are steps you should take to ensure your security deposit is returned to you when you leave your leased space.
Jeff Grandfield and Dale Willerton – The Lease Coach
November 15, 2017
Written by Jeff Grandfield and Dale Willerton – The Lease Coach
From your standpoint as a tenant, paying a security deposit confers no benefit. It ties up your money – money that many landlords try hard to not refund to you if you don’t renew your lease.
From a landlord’s perspective, a security deposit makes perfect sense as it gives them a chance to recoup some of the money spent on bringing in a new tenant.

Acquiring a tenant can be an expensive proposition because
  • The commercial space may have sat vacant for some time
  • A tenant allowance or free rent may be offerred to lease the space.
  • Cost of landlord’s work
  • Real estate commissions in most cases
Typically, these fees are a percentage of a tenant’s base rent (between five and six per cent). The landlord’s commission costs are not, however, a tenant’s responsibility.

If you are a bakery tenant looking to move or retire, talk to your landlord before your lease expires and ask for your deposit to be returned in its entirety as soon as you vacate the premises. For a timeline, we recommend  that you ask your property manager about the landlord’s process for refunding deposits three to four months before your lease expires. Ask these questions:
  • Does your landlord require a letter or an invoice?
  • On the last day of the lease, will there be an exit viewing and walk-through of the premises to ensure there is no damage?
  • What should I do to ensure the full refund of my deposit? Do I need to surrender the keys or have the carpets professionally cleaned?
If you are nervous to bring up the subject, you’re not alone. Commercial landlords may have any number of excuses for not refunding your deposit. The following reasons can be valid for a landlord to retain some, or all, of your damage deposit:
  • You have damaged the premises.
  • You didn’t remove your leasehold improvements.
  • You have removed leasehold improvements that the landlord wanted you to leave behind.
  • You owe Common Area Maintenance (CAM) charges from that year.
  • You did leasehold improvements to the premises without landlord consent or knowledge.
  • You have subletted or assigned the lease agreement without landlord consent.
  • You didn’t remove your building signage.
  • You didn’t do any requested repairs.
Remember, your landlord may have whittled away at your deposit over the years of your tenancy for small rental incidentals or items invoiced to you that you didn’t pay. If your building has been sold, the new landlord may claim the previous landlord never passed it along.

If your landlord acknowledges that he has your deposit, your next step will be to check your lease agreement. This may state the amount of time that the landlord has to refund your deposit. If this is not mentioned, you can ask for a refund of your deposit within 10 days of your invoice to the landlord.

Following your invoicing the landlord (do so in writing to create a paper trail), call the landlord’s accounting department and ask how your deposit refund will be handled. You may likely hear one of the following two responses:
  • Your deposit was applied to one of the previously-stated points and you’ll receive a statement of account (meaning that you may still owe money to the landlord).
  • The landlord has a cash flow problem and can’t return your deposit yet (yes, this does happen – the landlord is broke).
If your refund will be delayed, you do have some options:
  • If the landlord’s reason is poor cash flow, you may want to obtain a legally enforceable payment plan in writing from the landlord. Getting back your money over a period of time is better than getting back no money at all.
  • Lawyer up: This process, however, could be long, drawn-out, and expensive if the case eventually goes to court.
  • File a small claim action against the landlord (depending on jurisdiction).
You can also hit some potential pitfalls with your security deposit when renewing your lease. Be prepared to fight against all of these potential traps negotiating your lease renewal:
  • Even if you do not pay a deposit up front when you sign your initial lease, the landlord may try to add a deposit clause to your lease renewal.
  • If you do pay a security deposit, the landlord may try to keep the deposit for a longer period as part of your renewal.
  • If your rent increases with the lease renewal, the landlord may also ask for an additional deposit – arguing that your deposit was based on your monthly rent … as this has now increased, so should the amount of your deposit increase as well.
If you encounter any of these situations, be prepared with your response. The strongest argument for you during a lease renewal is to demonstrate that you’re a proven, low-risk, rent-paying tenant.


Dale Willerton and Jeff Grandfield - The Lease Coach are Commercial Lease Consultants who work exclusively for tenants. Dale and Jeff are professional speakers and co-authors of Negotiating Commercial Leases & Renewals FOR DUMMIES (Wiley, 2013). Got a leasing question? Need help with your new lease or renewal? Call 1-800-738-9202, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit www.TheLeaseCoach.com.

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