Bread is the food that people seem to love to hate right now.
May 22, 2013 – Let’s admit it - when it comes to dealing with customers who are stressed, some jobs are easier than others. A masseuse working in a resort spa will have more pleasant customers than a lost luggage agent at a busy airport. If your customers are sitting in a chair at your hair salon, they’re likely to be more relaxed than if they were sitting in an examination chair in a dental office.
It may sound overly simplistic, but every business starts with a single idea.
Adopting the latest technology is not just for the big boys of business.
April 25, 2013 – It seems in our fast-paced, frenetic world, customers are now more tired, rushed, stressed, and downright fed-up. Here are five do’s and don’ts for calming cranky customer from Jeff Mowatt.
There’s never been a better time to shine a light on bread’s nutritional value
One of the top-selling holidays is coming up. Here are five great ways to increase your Mother’s Day profits.
March 27, 2013 – Can you name two words that might increase your business? Here's a hint: the answer doesn't involve "please" or "thank you." Here's a suggestion from Jeff Mowatt that may help boost your sales and form better relationships with your customers.
March 13, 2013 – Is what you do for a living perceived by potential customers as being a mere commodity; more or less the same as others in your profession? When that happens, customers revert to the easiest differentiator - price. Here are tips from Jeff Mowatt on how to set yourself apart from your competition.
Nearly 10 million Canadians, and almost six out of 10 Americans of all ages, slept poorly one or more times this week, according to the National Center for Sleep Disorders Research at the National Insitutes of Health.
Ease your customer’s information overload by helping to make their purchases easy and memorable.
The fall of a superbrand, all the emotional memories tied up in it and the cost of not taking care of business
Those of us trying to figure out how to leverage social media/marketing tools have been waiting to see which of these platforms will thrive and which will wither on the vine.
Jan. 31, 2013 – The assumption is that if customers keep spending their money with you, they must like you. But is that really true? Jeff Mowatt explains the difference between repeat customers and loyal customers.
Dec. 28, 2012 – Too often, there is little attention paid to how employees can fix the damaged relationship when the customer has been let down. Here are five strategies for your employees to become an advocate of your business from Jeff Mowatt.
Pair coffee with baked goods for a winning combination and an opportunity to expand your menu
The days of fresh bread and milk being delivered to your doorstep are a memory of generations past:
As children, many Canadians spend cold, wintery days outside after school or on the weekends building snowmen and tobogganing.
Seven ways to move your bakery up and be recognized by search engines
Aug. 9, 2012 – Quick, what's the typical greeting used most often by 60 per cent of retail stores? You're right if you guessed, "Can I help you?"
The best chocolate chip cookie in Toronto is…Toronto’s Chocolate Chip Cookie Off (CCCO2018) held Sunday, July 8…
Positive workplace culture, strong businessIn the wake of the Hardie sexual misconduct scandal and…
Toronto's charity chocolate chip cookie competitionSunday, July 8 2018, 36 chefs from Toronto will participate…
Study finds perception of cleanliness can boost salesResearchers at the University of Missouri (MU) have found that…
Bakery Showcase 2019 Trade Show & Conference
May 5-6, 2019