Sept. 27, 2013 – Marc Gordon lets businesses know how to capitalize on social media, but in a natural manner that reaches your audience and gives a return on investment.
Here are six reasons loyalty programs will work for your bakery
Aug. 21, 2013, Canada – Perfect customer service is a goal. It’s not reality. It may be attainable sometimes, but there will always, at some point, be a mistake, a problem or a complaint from the customer.
Remember that sprig of mint that you’d commonly find as garnish on every dessert?
The new definition of local food is a game-changer
Here are six out-of-the-box marketing ideas to help your bakery attract new customers
Here are five reasons social media is a must-do for your bakery
Bread is the food that people seem to love to hate right now.
May 22, 2013 – Let’s admit it - when it comes to dealing with customers who are stressed, some jobs are easier than others. A masseuse working in a resort spa will have more pleasant customers than a lost luggage agent at a busy airport. If your customers are sitting in a chair at your hair salon, they’re likely to be more relaxed than if they were sitting in an examination chair in a dental office.
It may sound overly simplistic, but every business starts with a single idea.
Adopting the latest technology is not just for the big boys of business.
April 25, 2013 – It seems in our fast-paced, frenetic world, customers are now more tired, rushed, stressed, and downright fed-up. Here are five do’s and don’ts for calming cranky customer from Jeff Mowatt.
There’s never been a better time to shine a light on bread’s nutritional value
One of the top-selling holidays is coming up. Here are five great ways to increase your Mother’s Day profits.
March 27, 2013 – Can you name two words that might increase your business? Here's a hint: the answer doesn't involve "please" or "thank you." Here's a suggestion from Jeff Mowatt that may help boost your sales and form better relationships with your customers.
March 13, 2013 – Is what you do for a living perceived by potential customers as being a mere commodity; more or less the same as others in your profession? When that happens, customers revert to the easiest differentiator - price. Here are tips from Jeff Mowatt on how to set yourself apart from your competition.
Nearly 10 million Canadians, and almost six out of 10 Americans of all ages, slept poorly one or more times this week, according to the National Center for Sleep Disorders Research at the National Insitutes of Health.
Ease your customer’s information overload by helping to make their purchases easy and memorable.
The fall of a superbrand, all the emotional memories tied up in it and the cost of not taking care of business
Those of us trying to figure out how to leverage social media/marketing tools have been waiting to see which of these platforms will thrive and which will wither on the vine.
Interview with Chef Christophe Adam, on inspiration and éclairsBakers Journal had the privilege of interviewing the busy, internationally-known…
First professional e-learning platform launched for chocolatiersMonday, November 12 marks the launch of the Chocolate Academy…
Registration now open for Artisan Bakery ExpoThe International Artisan Bakery Expo (IABE) is announcing the opening…
Unifor: Premier Doug Ford's plan will harm skilled trade in OntarioPremier Doug Ford's plan to eliminate Ontario College of Trades…
Bakery Showcase Montréal 2019
May 5-6, 2019