Business and Operations

Consumers are heading into 2019 hearing marketing catchphrases that range from “bite-sized” and “indulgent” to “clean-label” and “natural.” Over the past few years, I’ve identified the balanced approach of indulgent miniatures as a cake trend that’s not going anywhere.
There is an old proverb that goes, “Give a person a fish, and you feed them for a day. Teach a person to fish, and you’ll feed them for a lifetime.”
Does your bakery make a good first impression? 5 easy tips to influence would-be customers.
Do you remember the last time a restaurant, bakery or a café surprised you, with a quick phone call, handwritten postcards or a sample of freshly baked cookies?
Bakery merchandising can be a simple and cost-effective way to enhance your customers’ shopping experience, and most importantly, boost your sales. Give passing pedestrians a chance to see something they might not have seen before: Turn your bakery into an experience, not just the to buy treats.
 Marketing intelligence firm, Mintel stated that Ketogenic diets, or “Keto” diets have gone from niche to fad: But how can bakers appeal to this market?
When most people hear that the government gives money away as grants, their reaction is that it must not be true.
If you are struggling with sluggish sales, there are two critical areas you must review. The first is determining if the slowdown is due to changes in your target market. The second is determining if your sales and promotional approaches are ineffective.
Technology is bringing new opportunities and profitability to many sectors. It’s a driving force challenging the most established companies to modernize and to stay relevant. Compared to other industries, the food sector has been slow to adapt as brands continue to get away with misleading country of origin information, price fixing and erroneous labels.
Finding a space for your small bakery operation is one thing, but leasing a commercial retail bakery space will be one of your biggest operating expenses. Dozens of details could go wrong. It involves more than finding the perfect business location and signing an affordable lease; it will take careful planning, great negotiating skills, and proper budgeting to find a suitable place that will meet your needs.
As we emphasize in our new book, Negotiating Commercial Leases & Renewals for Dummies, the leasingprocess is not a simple task. Considering the number of steps involved and potential hurdles you may face, property planning and allowing for ample time can save you aggravation and - more importantly – money.  
Imagine closing your eyes and throwing a dart at the Wall Street Journal to pick a stock you had to invest your entire savings in. You can't look at the price until the last day of the year. Nervous? Probably. Yet, this is how most businesses plan. They choose one time a year, develop a plan, put it in the drawer only to review it at the same time the following year and hope they achieved their goal. This approach is not a good investment strategy, nor is it a good business planning process.
Doesn’t it seem that business is more competitive than it used to be? ABC, a company that previously dominated their marketplace, suffered staggering losses in their previous fiscal year. It became blindingly apparent that what had worked in the past was no longer effective, and the company president had no idea how to fix things.
Joan was sitting at a round table when a hand descended over her right shoulder and slapped a piece of paper down on the wooden surface. A permission slip lay before her. Joan wondered, “Why do I need a permission slip?” 
Tri-Mach Group announced the opening of their new Western Division, based out of the Winnipeg area.
When bad hiring happens, everyone suffers. Finding the right person for a position is part art and part science. Follow these ten steps to get the right candidate for your business.
In the wake of the Hardie sexual misconduct scandal and the #MeToo movement, people in the food industry need to learn how to foster a positive workplace culture to strengthen their business.
Although Neil Sedaka and Howard Greenfield may have been right about love relationships when they penned their hit, “Breaking Up Is Hard to Do,” when it comes to business, that notion rings less true.
Recreational marijuana will officially become legal in Canada on Oct. 17, 2018. Canada is only the second country in the world and the first G7 nation to implement legislation to permit a nationwide marijuana market. To the south, nine states and the District of Columbia now allow for recreational marijuana use, and 30 allow for medical use.
The end is nigh for hydrogenated oils in Canada. The writing is on the wall, the chickens are coming home to roost, the clock strikes midnight – you get the picture. Time is almost up.
This spring, rumblings in the United States about the labelling of genetically modified, or more precisely, genetically engineered, food products became louder.
Seven days prior to press time, a U.S.-based manufacturer called ABC Croutons Company* received a telephone call from a staff reporter of a high-profile American newspaper with national and international distribution.
If you export or import food across provincial or national boundaries, there are changes coming your way that will affect your wallet and how you operate.
Jan. 24, 2014, U.S. – The Food and Drug Administration (FDA) says knowledge about nutrition has evolved over the last 20 years and the labels need to reflect that, reports The Province. |READ MORE
I would like to introduce to you a little example of how some technology can effect major changes to even the simplest of operations.
May 12, 2014 – You know the scenario . . . your workday is running smoothly when suddenly you find yourself dealing with one customer in front of you, another on the phone, while a third arrives with just a quick question. Here are five tips that may reduce stress and boost customer loyalty.
July 30, 2013 – Find out five things that Marc Gordon recommends to never tell an angry customer.
Feb. 13, 2013 – Sometimes a manager's advice on customer care ends-up making bad service even worse. Here are tips from Jeff Mowatt on training your staff to make better decisions.
Jan. 17, 2013 – Technology is changing the face of customer service. Traditional ways we used to interact with customers, win their trust, and keep them coming back are becoming irrelevant. Jeff Mowatt offers three of the most significant trends in customer service, and how you can position your business to capitalize rather than capsize in response.
Dec. 6, 2012 – There are no absolute rules for juggling customers – you need to adapt to your workplace's business realities. Here are five tips from Jeff Mowatt that help reduce stress and boost customer loyalty.
Interruption or complete loss of power in a food and beverage plant is estimated to cost between $100,000 and $1 million per hour, stressing just how dependent bakeries are on a continuous supply of electrical power.
Enterprise resource planning (ERP) software integrates multiple business functions into one program, from accounting to traceability.
Food-tech company OAL announced the formal launch of the world’s first artificial intelligence-based vision system, APRIL Eye, for date code verification.
Dry ice cleaning is similar in concept to sand, bead and soda blasting, in that it cleans surfaces using a media accelerated in a pressurized air stream. But, dry ice cleaning uses solid CO2 pellets or MicroParticles, accelerated to high velocities to impinge on the surface and clean it. The particles turn from a solid to a gas upon impact, lifting dirt and contaminants off the underlying substrate without damage.
Bakers today offer customers a medley of fresh, unprocessed and pastries, from breads and cakes to biscuits, muffins and pizza crusts. These experts know one key to their success is having a reliable commercial mixer that creates the highest-quality product possible. What they may not know is that choosing the right mixer is even more important—it’s as significant as selecting the perfect ingredients for the recipes themselves.
Mixers are a staple in almost every commercial kitchen — an equipment workhorse used for everything from bread and pastries to pizza dough. Whether you need a mixer that is 12 quarts or 140 quarts, there are technologies available that help provide greater reliability and consistency.
Learning real estate law around starting a business is hard enough: Here are tips to help you recognize a lease that’s legit.
Food companies have been subject to more frequent audits, with both Safe Quality Food (SQF) and the Food & Drug Administration (FDA) completing annual audits to the FDA’s Food Safety Modernization Act (FSMA) standards: Here's how to keep your business running safely.
Readers of our book, Negotiating Commercial Leases & Renewals FOR DUMMIES will learn, in-part, that there is much more to commercial leasing than meets the eye! Before you even think of searching for commercial property to lease for your first bakery or another location to expand your operations, consider the following tips to help you get a better lease deal:
From your standpoint as a tenant, paying a security deposit confers no benefit. It ties up your money – money that many landlords try hard to not refund to you if you don’t renew your lease.
Securing a commercial tenancy isn’t always an easy process. For one, landlords and tenants have different motivations. For the landlord, owning commercial property and leasing space to tenants is their primary goal.
Believe it or not, it’s possible for baker tenants.

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