Business and Operations

You have a new bakery store that you’ve dreamed of for years, but that dream can be short-lived if you can’t attract customers.
Competition is fierce to get gourmet goods recognized by celebrities. Bakers know that despite the initial investment, the financial payoff of swag bags can increase sales once a film star is seen eating, or even just standing near your brand. How do you get your goods promoted by the rich and famous?
It’s no secret that small and medium-sized bakeries often find themselves having difficulty competing against the big guys. Making the best bear claws in town doesn’t matter if no one is coming in to try them.
For many small bakeries, competing with grocery stores or large-scale bakeries can be daunting. However, Michele Roberts, the owner of Etobicoke-based Tartistry sees the growing trend in food-oriented tourism as an opportunity to showcase small or burgeoning bakeries, and bring in locals from other parts of the city.
According to LinkedIn, it costs between four to ten times more to acquire a new customer than it does to keep an existing one. Whether you are already operating a bakery or thinking of opening a bakery, customer feedback is vital in the bakery business.
A penny saved is a penny earned. There are many ways to lose money in your bakery business. It could be in the kitchen, storage areas or in the office. There are also dozens of small changes that can save your bakery money every year such as taking proper inventory, re-evaluating your food orders, and using your bakery products creatively.
According to the Canadian Federation of Independent Business (CFIB), retailers are less optimistic about the overall health of their business than other business owners. The shortage of skilled labour is one of the top factors hindering their growth.
Opening your own business is one of the biggest risks one can take in life -- especially in the foodservice business. It’s a sobering fact that more bakery and foodservice operations fail than succeed. But if you do succeed, it can be very rewarding.
For most companies, employee salaries are their largest expense. The costs associated with finding, training and retaining employees is high. Investing in new employees is often seen as a gamble, as the new employee might not be a good fit.
Would you expect someone to give you all the time in the world to deliver an average product, while letting you charge as much as you want for it? Sounds absurd, right?
As you know, bakery sales are rarely constant. It’s inevitable that your bakery will experience some quiet periods. Keeping the competition at bay, bringing exposure to your brand and adding additional revenue is a constant challenge for any bakery owner.
When most people hear that the government gives money away as grants, their reaction is that it must not be true.
Goodbye customer! It’s nothing personal (at least not usually). Sometimes customers’ expectations can’t be met, other times customers require an inordinate amount of time, and on rare occasions, a customer’s behaviour may expose an organization to undue peril.
Have you ever found yourself making statements like these?
Inspirational leaders have commandments they work and live by. Commandments, or guidelines, lay the critical foundation for the development of leadership and business solutions.
When hiring a new person, it’s very likely that you will review their resume, CV or professional profile and assess how their experience might apply to what your team needs.
At the best of times, managing co-workers and dealing with conflict between staff members can be challenging.  What can a business owner do to smooth out business dynamics when the staff is a relative? The International Pizza Expo had recently explored some slices of life (see what I did, there?) with their panel discussion on working with your family.
Used poorly or ignored, investments can destroy a business. Of all investments, spiritual capital is the single investment that catalyzes all others. It serves as an internal power source to motivate people to work harder and smarter for an organization. Spiritual capital is not defined in a religious context here, nor as part of an organized belief system.
Bill C-45, The Cannabis Act, had passed in Senate on June 20th, 2018. This allows adult Canadians to legally posses and use cannabis and THC or CBD-infused products. This creates both opportunities for people in the food industry, as well as some challenges.
Recreational marijuana will officially become legal in Canada on Oct. 17, 2018. Canada is only the second country in the world and the first G7 nation to implement legislation to permit a nationwide marijuana market. To the south, nine states and the District of Columbia now allow for recreational marijuana use, and 30 allow for medical use.
The end is nigh for hydrogenated oils in Canada. The writing is on the wall, the chickens are coming home to roost, the clock strikes midnight – you get the picture. Time is almost up.
This spring, rumblings in the United States about the labelling of genetically modified, or more precisely, genetically engineered, food products became louder.
Seven days prior to press time, a U.S.-based manufacturer called ABC Croutons Company* received a telephone call from a staff reporter of a high-profile American newspaper with national and international distribution.
If you export or import food across provincial or national boundaries, there are changes coming your way that will affect your wallet and how you operate.
Paytronix Systems, Inc., developer of a digital guest experience platform, announced the acquisition of Open Dining, the provider of ordering-and-delivery for small-to-medium-sized restaurants.
I would like to introduce to you a little example of how some technology can effect major changes to even the simplest of operations.
May 12, 2014 – You know the scenario . . . your workday is running smoothly when suddenly you find yourself dealing with one customer in front of you, another on the phone, while a third arrives with just a quick question. Here are five tips that may reduce stress and boost customer loyalty.
July 30, 2013 – Find out five things that Marc Gordon recommends to never tell an angry customer.
Feb. 13, 2013 – Sometimes a manager's advice on customer care ends-up making bad service even worse. Here are tips from Jeff Mowatt on training your staff to make better decisions.
Jan. 17, 2013 – Technology is changing the face of customer service. Traditional ways we used to interact with customers, win their trust, and keep them coming back are becoming irrelevant. Jeff Mowatt offers three of the most significant trends in customer service, and how you can position your business to capitalize rather than capsize in response.
Ardent Mills, the flour-milling and ingredient company, announced that it has signed a 25-year agreement with US Solar to purchase an expected 1.8 million kWh annually under a subscription plan supporting US Solar’s Goodhue County, Minnesota solar gardens.
When it comes to choosing the right heat exchanger, there is no substitute for professional advice, but you will have a better handle on the process if you understand which factors to consider. These can be divided into commercial considerations and technical considerations.
Interruption or complete loss of power in a food and beverage plant is estimated to cost between $100,000 and $1 million per hour, stressing just how dependent bakeries are on a continuous supply of electrical power.
Enterprise resource planning (ERP) software integrates multiple business functions into one program, from accounting to traceability.
Food-tech company OAL announced the formal launch of the world’s first artificial intelligence-based vision system, APRIL Eye, for date code verification.
Dry ice cleaning is similar in concept to sand, bead and soda blasting, in that it cleans surfaces using a media accelerated in a pressurized air stream. But, dry ice cleaning uses solid CO2 pellets or MicroParticles, accelerated to high velocities to impinge on the surface and clean it. The particles turn from a solid to a gas upon impact, lifting dirt and contaminants off the underlying substrate without damage.
Climbing real estate prices and ever-climbing rental rates are contributing to fewer restaurants and bakeries aiming for a bricks-and-mortar location; Many start-ups and even some established bakeries are opting for the mobility that food trucks offer as a cost-effective promotional tool.
Effective energy management in industrial baking revolves around two key areas: production and cost. In most cases, once the energy consumption involved in production is made efficient and free of inconsistencies, costs will decrease too.
Even if you don’t plan to move, looking at other locations will help negotiate a better price on the place you’re in.
10 Questions every bakery should ask the landlord.
8 easy negotiation tactics to find, get and maintain a lower rental rate on your bakery lease
Learning real estate law around starting a business is hard enough: Here are tips to help you recognize a lease that’s legit.

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