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Name change can be risky business
The company: Lettuce Eatery. The challenge: Operate the chain under different names in Canada and the U.S. The plan: Promote menu alternatives rather than risk name-brand equity. The payoff: Higher profit margins and a wider customer base.

When Matthew Corrin lived in New York City, his lunch of choice was often a custom-made salad at the mom-and-pop deli around the corner from his office. At the time, the Winnipeg native was working in PR for fashion label Oscar de la Renta. "They had this great salad station where you touch nothing and point to everything," the 27-year-old says.

That's how he got the idea for Lettuce Eatery, a chain of quick-service restaurants in Toronto. "I realized, if someone could take this amazing salad line and create a brand around it, it would be an opportunity to 'Starbucks' the salad business," he says. | READ MORE