May 22, 2013 – Let’s admit it - when it comes to dealing with customers who are stressed, some jobs are easier than others. A masseuse working in a resort spa will have more pleasant customers than a lost luggage agent at a busy airport. If your customers are sitting in a chair at your hair salon, they’re likely to be more relaxed than if they were sitting in an examination chair in a dental office.
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April 25, 2013 – It seems in our fast-paced, frenetic world, customers are now more
tired, rushed, stressed, and downright fed-up. Here
are five do’s and don’ts for calming cranky customer from Jeff Mowatt.
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How to boost staff loyalty - without buying it |
April 11, 2013 – Employee recognition is relatively cheap, yet it has a tremendously
high payoff in terms of morale, reduction in staff turnover, and most
importantly customer satisfaction. Jeff Mowatt offers strategies to implement in your business.
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March 27, 2013 – Can you name two words that might increase your business? Here's a hint: the answer doesn't involve "please" or "thank you." Here's a suggestion from Jeff Mowatt that may help boost your sales and form better relationships with your customers.
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How to stand out - without lowering your price |
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March 13, 2013 – Is what you do for a living perceived by potential customers as being
a mere commodity; more or less the same as others in your profession?
When that happens, customers revert to the easiest differentiator -
price. Here are tips from Jeff Mowatt on how to set yourself apart from your competition.
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